Is Escape Hotel a real hotel?
Escape Hotel is an entertainment facility that offers escape games. Participants are locked in a room to find clues, solve puzzles and figure out how to escape within an hour.
How do I book the room?
Room reservations should be made online, payment will be made on our website.
Is there any age restriction?
We recommend most of the games for 8+. The room Mafia Kids can be played by chidren from 7 to 11. Children under 12 must be accompanied by an adult.
Do the participants get really locked in the room?
The room doors are locked, but if any participant wants to leave, there is a buton that releases the exit door.
What happens if the group can not get out on time?
The game ends and the game master opens the door.
Why should I arrive 15 minutes before the game?
The game must start at the scheduled time in order not to prejudice the participants of the next game. If participants delay, the time spent in the room will be reduced.
What happens inside the game?
You have a 60 minutes to look for clues, solve puzzles and interact with your team to reach your goal and escape the room.
If I can not attend the game, will I have a refund?
You can request a refund within 7 days after the purchase and within 48 hours before the game. Therefore, for purchases made near the date of the game, the refund can only be made 48 hours before the game.