FAQ

Escape Hotel is an entertainment place that offers escape games. Participants are locked in a room to find clues, solve puzzles and figure out how to escape within an hour.

Room reservations should be made online, payment will be made on our website.

We recommend most of the games for 8+. The room Mafia Kids can be played by chidren from 7 to 11. Children under 12 must be accompanied by an adult.

The room doors are locked, but if any participant wants to leave, there is a buton that releases the exit door.

The game ends and the game master opens the door.

The game must start at the scheduled time in order not to prejudice the participants of the next game. If participants delay, the time spent in the room will be reduced.

You have a 60 minutes to look for clues, solve puzzles and interact with your team to reach your goal and escape the room.

You can request a refund within 7 days after the purchase and within 48 hours before the game. Therefore, for purchases made near the date of the game, the refund can only be made 48 hours before the game.